Shipping & Returns

At PosBion, we are committed to delivering your orders in a timely and secure manner. Please review this policy to understand how we handle deliveries, what to expect once your order is placed, and how returns work.

This policy is valid for Mainland UK customers only. A full delivery address is required at checkout.

Shipping Policy

Standard UK delivery is £3.95. Complimentary standard delivery on UK orders of £30.00 and above.

• Free standard UK delivery on orders of £30.00+

Delivery timing depends on the courier and your address. Use the checkout notes if you need a particular delivery instruction.

Non-delivery reporting: If you have not received your order within 15 days of dispatch, please contact our Customer Support Team promptly. Reports filed beyond this 15-day window may not be eligible for a replacement or refund.

Accurate shipping information is necessary. WB Health and Beauty Ltd does not take responsibility for the following issues:

• Non-delivery or missing item(s), due to incorrect postal addresses or contact information provided, and unresponsive or unreachable recipients.

Orders cannot be shipped to P.O. Box addresses, military addresses (APO/FPO), hotel addresses, or areas designated as no-delivery zones.

Return Policy

We value your trust and are committed to ensuring that you are fully satisfied with every purchase. If for any reason you are not completely happy with your order, we are here to assist you with a smooth and transparent return process.

This return policy is valid for Mainland UK customers only.

Due to health and safety reasons, we only accept returns or exchange if:

• (i) Incorrect item(s) received
• (ii) Defective item(s) upon receiving

The customer is responsible for inspecting items, including bulk buys, upon receiving the item(s). We only accept returns for items purchased directly from this website with a valid order number. Purchases from other retailers should be returned through the original place of purchase.

Return process

Please contact the customer support team within 15 days of receiving the item(s), providing the order number, email address, and reason for the return. Returns or exchange may not be eligible if a report is made outside the 15-day time window.

Please kindly return the item(s) as instructed by our customer service team. Please retain the product and packaging until further instructions are provided. You may be asked to provide proof of delivery and/or photographic evidence.

We will send a confirmation email upon receiving your return. Please allow up to 3–5 working days for us to process the return.

Only item(s) received in the following condition will be eligible for exchange or refunds:

• For incorrect item(s), it must be in its original packaging.
• For incorrect item(s), sachets, boxes and bottles should be unopened and unused.

Exchange item(s) will be for the same product. WB Health and Beauty Ltd reserves the right to decline the return if the above condition is not met.

UK consumers also have statutory rights, including a 14-day cooling-off period for most unused distance-sales. Food supplements that have been opened may not be returnable for hygiene reasons, except where they are defective or were supplied in error.

Refund Policy

Refunds will be processed after item(s) being accepted.

Monetary refunds will be processed through the original payment method or as account credit, as per the customer’s request.

You will be notified by email once the refund has been processed and please allow up to 14 days for it to be processed. If you have not received your refund after 14 days of approval, we recommend checking with your bank or credit card provider for further information.

For any inquiries regarding these policies, please contact info@wellford-healthcare.co.uk or use Contact Support.

Last updated: September 2026.